Total customer satisfaction : satisfacción y deleite total de los clientes /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Español |
| Published: |
Buenos Aires :
Macchi,
c1997.
|
| Edition: | 7a ed. ampliada |
| Subjects: |
| Physical Description: | xxiii, 296 p. ; 23 cm. |
|---|---|
| Bibliography: | Incluye referencias bibliográficas (p. 291) |
| ISBN: | 950537559X |