ISO 9000 quality management systems : guidelines for enterprises in developing countries /

Detalles Bibliográficos
Autores Corporativos:	International Trade Centre UNCTAD/GATT, International Organization for Standardization. Certification Committee
Formato:	Libro
Idioma:	Inglés
Publicado:	Geneva : ITC, 1993.
Colección:	Export quality management
Materias:	Control de calidad. Normalización. Norma. Guía País en desarrollo.

Tabla de Contenidos:

1. Perceptions of quality in developing countries.
2. Quality and competitive succes.
3. Quality systems: concepts and standards.
4. Management responsibility for quality assurance.
5. Documentation on the quality system.
6. Contract review.
7. Design control.
8. Documents control.
9. Purchasing control.
10. Control of purchaser supplied products.
11. Product identification and traceability.
12. Process control.
13. Inspection and testing.
14. Inspection, measuring and test equipment.
15. Inspection and test status.
16. Control of non conforming products.
17. Corrective action.
18. Handling, storage, packaging and delivery.
19. Quality records.
20. Internal quality audit.
21. Training and motivation.
22. After sales service.
23. Statistical techniques.
24. Implementing a quality system.