Effective communication in the travel industry /

Détails bibliographiques
Auteur principal: Reilly, Robert T.
Format: Livre
Langue:Inglés
Publié: United States : Delmar, c1990.
Collection:The travel management library
Sujets:
Table des matières:
  • 1. The nature of communication.
  • 2. Words have meaning.
  • 3. The written word.
  • 4. Some common writing assignments.
  • 5. Advertising and public relations writing.
  • 6. Verbal communication.
  • 7. Visual aspects of communication.
  • 8. Personal sales.
  • 9. Tools of the trade.
  • 10. Communication careers and considerations.