Cases in hospitality management : a critical incident approach /

Dettagli Bibliografici
Autore principale:	Hinkin, Timothy R.
Natura:	Libro
Lingua:	Inglés
Pubblicazione:	New York : John Wiley & Sons, c1995.
Soggetti:	Industria hotelera Gestión.

Sommario:

Introduction. 1. Ethical issues: shades of gray.
2. Strategic planning.
3. Structure and policies.
4. Problem solving/decision making.
5. Communication.
6. Group process.
7. Diversity in the industry.
8. Sexual harassment.
9. Staffing and promotion.
10. Training.
11. Reward systems.