Cases in hospitality management : a critical incident approach /

Bibliographic Details
Main Author:	Hinkin, Timothy R.
Format:	Book
Language:	Inglés
Published:	New York : John Wiley & Sons, c1995.
Subjects:	Industria hotelera Gestión.

Table of Contents:

Introduction. 1. Ethical issues: shades of gray.
2. Strategic planning.
3. Structure and policies.
4. Problem solving/decision making.
5. Communication.
6. Group process.
7. Diversity in the industry.
8. Sexual harassment.
9. Staffing and promotion.
10. Training.
11. Reward systems.