Cases in hospitality management : a critical incident approach /

Detalles Bibliográficos
Autor principal:	Hinkin, Timothy R.
Formato:	Libro
Idioma:	Inglés
Publicado:	New York : John Wiley & Sons, c1995.
Materias:	Industria hotelera Gestión.

Tabla de Contenidos:

Introduction. 1. Ethical issues: shades of gray.
2. Strategic planning.
3. Structure and policies.
4. Problem solving/decision making.
5. Communication.
6. Group process.
7. Diversity in the industry.
8. Sexual harassment.
9. Staffing and promotion.
10. Training.
11. Reward systems.