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|a Hinkin, Timothy R.
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|a Cases in hospitality management :
|b a critical incident approach /
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|a Introduction. 1. Ethical issues: shades of gray. -- 2. Strategic planning. -- 3. Structure and policies. -- 4. Problem solving/decision making. -- 5. Communication. -- 6. Group process. -- 7. Diversity in the industry. -- 8. Sexual harassment. -- 9. Staffing and promotion. -- 10. Training. -- 11. Reward systems.
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