Hotel management and operations /
| Outros Autores: | |
|---|---|
| Formato: | Livro |
| Idioma: | Inglés |
| Publicado em: |
New York :
Van Nostrand Reinhold,
c1990
|
| Assuntos: |
Sumário:
- 1. Overview.
- 2. Organization.
- 3. General managers.
- 4. Front office management.
- 5. Housekeeping.
- 6. Engineering, security and guest services.
- 7. Food and beverage division.
- 8. Marketing and other staff departaments.
- 9. Human resources and personnel management.
- 10. Purchasing.
- 11. Accounting.
- 12. Data processing and information services / systems.
- 13. Future issues.