Human resource management : a guide to personnel practice in the hotel and catering industry /

Detalles Bibliográficos
Autor principal:	Riley, Michael
Formato:	Libro
Idioma:	Inglés
Publicado:	Oxford : Butterworth Heinemann, 1991.
Materias:	Gestión del personal Recursos humanos Industria hotelera Turismo.

Tabla de Contenidos:

1. Introduction.
2. Understanding labour markets.
3. An anatomy of hotel and catering labour markets.
4. Overtime and labour costs.
5. Stating the problem.
6. Start monday - the manager - worker relationship.
7. Motivation.
8. Negative behaviour.
9. Groups and teams.
10. Feelings about pay.
11. Organizations and authority.
12. Labour utilization and productivity.
13. The measurement of labour turnover and labour stability.
14. Recruitment and selection.
15. Appraisal.
16. Pay administration.
17. Grievance and dispute management.
18. Personnel administration.
19. Career management.
20. Developing labour strategies.