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|a 658.391
|b R5736 1991
|2 22
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| 100 |
1 |
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|a Riley, Michael
|9 69364
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| 245 |
1 |
0 |
|a Human resource management :
|b a guide to personnel practice in the hotel and catering industry /
|c Michael Riley.
|
| 260 |
|
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|a Oxford :
|b Butterworth Heinemann,
|c 1991.
|
| 300 |
|
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|a vii, 164 p. :
|b il. ;
|c 25 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas (p. 157-162) e índice.
|
| 505 |
0 |
|
|a 1. Introduction. -- 2. Understanding labour markets. -- 3. An anatomy of hotel and catering labour markets. -- 4. Overtime and labour costs. -- 5. Stating the problem. -- 6. Start monday - the manager - worker relationship. -- 7. Motivation. -- 8. Negative behaviour. -- 9. Groups and teams. -- 10. Feelings about pay. -- 11. Organizations and authority. -- 12. Labour utilization and productivity. -- 13. The measurement of labour turnover and labour stability. -- 14. Recruitment and selection. -- 15. Appraisal. -- 16. Pay administration. -- 17. Grievance and dispute management. -- 18. Personnel administration. -- 19. Career management. -- 20. Developing labour strategies.
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| 595 |
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|d 1860
|e 19/03/2009
|f 3962 EYN
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| 650 |
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|a Gestión del personal
|2 unesco
|9 75344
|
| 650 |
|
7 |
|a Recursos humanos
|2 unesco
|9 3235
|
| 650 |
|
7 |
|a Industria hotelera
|2 unesco
|9 43864
|
| 650 |
|
7 |
|a Turismo.
|2 unesco
|9 15906
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| 942 |
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