Hospitality and travel marketing /

Detalles Bibliográficos
Autor principal: Morrison, Alastair M.
Formato: Libro
Idioma:Inglés
Publicado: New York : Delmar, c1989.
Materias:
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245 1 0 |a Hospitality and travel marketing /  |c Alastair M. Morrison. 
260 |a New York :   |b Delmar,   |c c1989. 
300 |a xi, 532 p. ;   |c 24 cm. 
504 |a Incluye referencias bibliográficas e índice. 
505 0 |a 1. Marketing defined. -- 2. Differences between marketing products and hospitality-travel services. -- 3. The hospitality and travel marketing system. -- 4. Customer behavior in the hospitality and travel industry. -- 5. Analyzing market opportunities. -- 6. Marketing research. -- 7. Marketing strategy: market segementation and trends. -- 8. Marketing strategy: strategies, target markets, marketing mix, positioning and marketing objectives. -- 9. The marketing plan and the eights ps of hospitality and travel marketing. -- 10. The product-service mix and people. -- 11. Packaging and programming. -- 12. The distribution mix and travel trade. -- 13. Communications and the promotional mix. -- 14. Advertising. -- 15. Sales promotion and merchandisng. -- 16. Personal selling and sales management. -- 17. Public relations and publicity. -- 18. Pricing. -- 19. Marketing management, evaluation and control. 
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