Getting together : building a relationship that gets to yes /
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| Formato: | Libro |
| Idioma: | Inglés |
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Boston :
Houghton Mifflin Company,
c1988.
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| Materias: |
Tabla de Contenidos:
- I. An overview. 1. The goal: a relationship that can deal well with differences.
- 2. First step: disentangle relationship issues from substantive ones.
- 3. A strategy: be unconditionally constructive.
- II. Basic elements of a working relationship. 4. Rationality: balance emotions with reason.
- 5. Understanding: learn how they see things.
- 6 Communication: always consult before decinding and listen.
- 7 Reliability: be wholly trustworthy, but not wholly trusting.
- 8. Persuasion, not coercion: negotiate side by side.
- 9. Acceptance: deal seriously with those with whom we differ.
- III. The elements as parts of a whole. 10. Congruence: put it all together so that it fits.